Digital Ticket Guide

1. Check your device’s mobile app store for updates to ensure that you have the latest version installed.
2. If you continue to receive an error when attempting to access tickets via the app, please log out of your Ticketmaster account via the profile button in the top right-hand corner of the home screen and log back in to start a new session.

1. Visit Account Manager
2. Sign into “Account Manager” by selecting the icon in the top right side of the screen.
   
3. To sign in, enter the email you used to purchase your tickets and your password.
4. Scroll down to see “Download Ticket Information” for the following steps.

If you spoke with a Credit One Charleston Open representative to purchase tickets and you do not currently have a Ticketmaster account associated with that email, use the email address where you received the instructions to create an account.

1. Visit Account Manager and at the bottom of the page, select “Sign Up”.
2. Sign up under the same email address received the instructions to (do not change emails to create the account or you will not see your tickets) 
3.  Once the account is created and logged in, see “Downloading Your Ticket” Instructions on this page. 

1. Click “Forgot Password”, enter your email address you used when purchasing your tickets, and click “Next”.
2. You will then be directed to a page asking which method you would like to receive a one time code. Select “Send a code to my phone number on file” or “Send me an email”
   
3. Check your text messages or email for your one time code. Once you receive, enter on the Ticketmaster site.
4. If your code is confirmed, Ticketmaster will ask you to set a new password.
5. Once you enter a new password, Select “Reset Password” and you will automatically be logged into the account associated with that email.

If you receive the error message when trying to sign in, click “sign up” and enter the information asked. This means you currently do not have an account. After creating a Ticketmaster account with that email, you can then log in. Please use the email associated with the ticket purchase.

1. On the home page of your Ticket master account you will see a menu bar on the top left side of the screen. Click the menu bar to open a tab called “My Events”.  Select “My Events”
2. This will take you to a new page with all your upcoming events. Each event is a different Session of the Credit One Charleston Open. Select the session you wish to view and all of your tickets for that session will appear.
3. After you select the session you wish to view, the page will open to all of your available tickets for that session.
4. Select the ticket you would like to download and it will open up your ticket. You can then save the tickets to your Apple or Google Wallet for best entry experience by clicking add to wallet.
   
   
5. You are able to download your ticket or transfer your ticket from this screen. If you would like to transfer your ticket, please see “How to Transfer Tickets”

Please note:  Screenshots of the barcode will not scan.

1. Follow “Logging In to Account Manager & Downloading Your Ticket” steps above
2. Select “Transfer Tickets”
   
3. You will then be asked to select which session of your tickets you would like to view. Click “Next”
4. The available tickets for that session will be shown. Select the tickets you would like to transfer. Once selected, you will click “Continue”.
   
   
5. Ticketmaster will prompt you to enter First Name, Last Name, Email and an optional Message. Then click “Transfer”.
6. If your tickets were transferred successfully you will receive this message:
   

The recipient of the the selected ticket will receive an email requesting they accept the ticket Transfer. Once accepted, the recipient will follow “Downloading Your Ticket” steps. 

1. Sign into Account Manager
2. Select “My Events”, and select the session you would like to cancel the transfer from
3. Select Transfer Tickets
4. Select the seat you transferred, and then select “Cancel Transfer”

Please Note: If the person has already accepted the transferred tickets, they must transfer you back the ticket. Ticket transfers can not be canceled once the recipient has accepted.