Ticket Exchange Request

The following policy applies to individual session tickets purchased directly through Ticketmaster or in person at the Box Office (and not via ticket auction, exchange, resale, or other secondary ticket outlet). This policy does not apply to weeklong ticket packages, mini packages (Intro, Finale, and Champions), Daily Doubles, or any tickets issued on a complimentary or trade basis. If a session is canceled and no matches are completed, Tournament management will make every effort to reasonably accommodate the individual session ticket holder on a subsequent session, if held. The Credit One Charleston Open cannot guarantee ticket availability, exchange of equal value or comparable seat location. There will be NO REFUNDS OR CREDITS. If one match is completed on Stadium Court, a session is considered complete, and no exchanges or refunds will be made. In addition, patrons are advised that the Credit One Charleston Open schedule of play is subject to change for all sessions. Tickets are not eligible for refund or exchange due to one or more changes in the schedule of play. Please note: information on scheduling changes can be obtained by visiting our website’s homepage or via the Credit One Stadium app.

To request a ticket exchange of Session 7 for Sessions 9, 10, 11, or 12 please visit the box office on-site.

No matter your Session 7 ticket type or seat location, all exchanges will be for General Admission (300-level) tickets.

General Admission tickets provide access to 300-level seating in Credit One Stadium on a first-come, first-served basis, plus the full tournament grounds.

No. All tickets within an order may only be exchanged for the same number of tickets to one of the sessions outlined above. Ticket exchanges for more than one session, or for Sessions 13 or 14 are not available.

No. Our rain policy does not apply to Weeklong or Mini Ticket Packages (Intro, Finale and Champions), Daily Doubles, or any tickets issued on a Complimentary or Trade basis.

No. Our rain policy does not apply to weeklong or mini ticket packages (Intro, Finale and Champions), Daily Doubles, or any tickets issued on a Complimentary or Trade basis.

Within 24 hours, our team will process your exchange and 300-Level, General Admission ticket(s) for the selected session will be added to your Ticketmaster account.

Please note that we cannot issue an automated ticket delivery notice when an exchange is completed, so we encourage you to monitor your account periodically during the hours after form submission.

If you have submitted the form and do not see new tickets in your Ticketmaster Account by the time of your new session, please visit the on-site Box Office and a member of our team will be happy to assist.

Please note: This exchange opportunity only applies to individual session tickets purchased directly through Ticketmaster (and not via ticket auction, exchange, resale, or other secondary ticket outlet) or in person at the Box Office located at the main entrance. This exchange opportunity does not apply to weeklong subscriptions, Mini Packages (Intro, Finale and Champions), Daily Doubles, or any tickets issued on a complimentary or trade basis.