Ticket FAQs

Tickets can be purchased on our website, or on Ticketmaster.com.
Tickets can also be purchased over the phone at 843-856-7900. 

Seating maps can be seen by selecting any package on our website, or on Ticketmaster.com. You will then be directed to a live seating map that shows all current inventory.

Credit One Stadium App – All tickets can be accessed and managed in the Credit One Stadium app on a mobile device. Once downloaded, sign into your account using the same email address and password created or used when purchasing your tickets. Manage and access your tickets using the “My Tickets” button on the app home screen. To download the app, please click here. 

Mobile App Troubleshooting

1. Check your device’s mobile app store for updates to ensure that you have the latest version installed.
2. If you continue to receive an error when attempting to access tickets via the app, please log out of your Ticketmaster account via the profile button in the top right-hand corner of the home screen and log back in to start a new session. 

Account Manager & Ticketmaster App – Tickets can also be accessed and managed via Account Manager or the Ticketmaster App or mobile website.

To learn more about Account Manager, please click here.

To learn more about the Ticketmaster App and mobile website, please click here.

Please decide how to access your tickets and/or add your mobile tickets to your Apple (mobile) wallet before traveling to the tournament. 

Yes, seats/tickets in Credit One Stadium include access to all outside match courts and select practice courts. Seating around outside courts is first come, first serve.

There are no refunds or exchanges. All sales are final.

Monday through Friday, we have both day session matches and night session matches taking place in Credit One Stadium. You are required to have a separate ticket for each session. We may offer discounted Daily Double Tickets that can be purchased online.

Daily Double tickets are not yet on sale. 

A Daily Double ticket is a discounted package that offers a reserved seat for both the day session and night session in Credit One Stadium. This is a great option for fans who wish to spend a full day at the Credit One Charleston Open!

Daily Double tickets are not yet on sale. 

Seats located in the premium or reserved terrace levels are fold-down stadium chairs with seat backs.

New 300-Level Reserved seats feature mesh chairbacks.

The General Admission level seats are bleacher-style. 

The stadium’s west side often provides more shade. There is no roof or cover that provides complete shade for any part of the stadium.

The umpire’s chair is located on the west side of the stadium.

Premium-level tickets are only sold as Tournament Long Ticket Packages. Pending available inventory, packages can be purchased here.

Children 2 years and younger are permitted on-site without a ticket. The child must be able to sit on the parent’s lap the entire time.

Juniors (16 and under) can receive free general admission tickets all week with an accompanying adult. All free general admission junior tickets can be obtained at the box office on-site on the day of attendance and will be available regardless of sell-out. 

We have three different levels of seating in the stadium.

Our 100 level is our Premium Seating level with reserved seats.

Our 200 level is our Terrace level with reserved seats.

Our 300 level contains reserved mesh chairback seating and General Admission bench style seating available on a first-come, first-served basis.

General Admission and Qualifying Weekend grounds tickets will go on sale in 2025. 

ADA Tickets can be purchased on our website, or on Ticketmaster.com. Availability can be viewed by selecting ‘filters’ and then ‘show accessible seating’.

A list of our ticket discounts can be found on our promotions page, please click here.

Since packages are already sold at a discounted rate, we don’t offer any additional discounts on them.